Transparency Report

See Transparency Report effective before 2022-03-23.

Effective Date: 2022-03-23

Introduction

ASKfm is a territory for people, where you can find communication and attention, new friends, and express your thoughts.

We are determined to maintain a safe space where everyone feels protected by our Terms of Use, regardless of the country where they live, the religion they profess, gender, or beliefs that they share on the site.

We are committed to regularly updating our Community Guidelines and Terms of Use to avoid misunderstandings with the audience when some content remains visible or is removed from the platform.

In this report we share ASKfm results of offending content removal and law enforcement requests processed in 2021. We will continue sharing such reports to make our community more transparent and open to our audience.

New Safety Accomplishments

Our main concept is delivering attention to our audience within safe and mutually respectful communication. We defined our Community Guidelines and Terms of Use and updated them in October 2021 to keep our concept. With the advent of new content units, such as Answer Chats and Private Chats, we added security features with focus on privacy of our customers.

In 2021 we expanded our cooperation with 3rd parties, especially counter-terrorism organizations. Based on this collaboration and new resources, we have updated our training materials for the moderation team, which has impacted the amount of cleared posts and banned profiles due to display of extremism. The ASKfm team is dedicated to making user experience as positive as possible.

Our Safety tools page describes all possible options for user safety. Moreover, this section is helping out parents concerned with protection of their children on social networks.

Besides the foregoing updates in 2021, we have expanded the potential of the team, rechecked additional 13 million old photos, added a new group of black-list web links to ban pirate websites. And at the end of 2021, we started rechecking old text questions created by our audience. Soon there will be a launch of new functionality, where this previously rechecked content will be displayed. Stay tuned!

Content Moderation

In 2021 our moderation team showed great results in multitasking performance. This became possible after implementing several technical improvements in the moderation process. We made the moderation interface more user-friendly for our team. This enabled us to check queues of new content simultaneously with clearance of old historical content.

External Cooperation

In 2021 we received 17 requests to take measures regarding malicious content or at the request of the copyright holder. All requests were processed, and actions were taken according to our platform policy. And vice versa, we reported 58 cases with the top priority threats to Law Enforcement:

Type of threat Number of cases reported
CSAM 35
Extremism 3
Self-harm 11
Grooming 2
Violence 5
Other 2

We consciously understand that the world is changing, various crisis events are taking place, and new risks appear for people, especially minors. Therefore, we stay sharp, always ready to apply a new approach in order to become the best for our audience under modern trends.

ASKfm is open for cooperation with official organisations against threats to others or self, threats of violence, illegal activity, and content harmful to minors on the Web.

Our email for content issues is abuse@ask.fm.